Offering organizations expert guidance in maximizing customer satisfaction through strategic data utilization. This service includes consultation and assessment, roadmap development, data framework establishment, technology integration, and analytics insights. It also provides personalized engagement strategies By leveraging data-driven insights, our customers foster a customer-centric culture, enhance engagement, and drive growth effectively.

Helping organizations create personalized marketing initiatives tailored to individual customer needs. Including consultation and analysis, customer segmentation, personalized journey development, and multi-channel engagement strategies. It also involves implementing data-driven tactics to enhance customer interactions. By leveraging 1:1 marketing, our customers boost customer loyalty, engagement, and overall marketing effectiveness.

Assisting organizations in ensuring adherence to both data protection regulations and best practices along with compliance in data usage and preference management. We help our customers develop privacy policies, and implement compliance frameworks around data retention, use and storage. By prioritizing data privacy and compliance, our customers build customer trust, mitigate legal risks, and protect sensitive information while driving a culture of data responsibility.

Supporting our customers in refining their messaging and optimizing communication channels. Workshopping target audiences, developing tailored journeys and messaging, and selecting the appropriate mix of communication platforms. We help develop engagement strategy mixes for various channels, such as social media, email, text and App By implementing a clear customer lifecycle strategy, our customers enhance their brand visibility, improve engagement, and ensure great customer experience throughout the lifecycle.

Assisting organizations in identifying and choosing the right technology solutions for their needs. We co-develop detailed RFP documentation, defining selection criteria, conducting vendor assessments, and facilitating product demonstrations. We also encompass stakeholder alignment and strategy recommendations for implementation.By streamlining the RFP process and ensuring informed platform selection, our customers make more effective decisions that drive operational success and enhance their technology landscape.

We help organizations validate the effectiveness and ROI of new (or existing) technology solutions. Defining success criteria with your key stakeholders, designing test cases, and conducting trials that demonstrate technology capabilities in real-world scenarios. It also provides data analysis and reporting to present tangible outcomes By engaging in a PoV, our customers make informed decisions, mitigate risks, and ensure that their technology stack aligns with their strategic objectives.

We help our customers successfully deploying new software solutions such as Salesforce Marketing & Data Clouds, using our tried and tested methodology “D2ITL”. Ensuring our customers are up and running with their new software both on time and in budget. By providing our experienced and expert guidance throughout the implementation process, our customers maximize software functionality, improve user adoption, and achieve their desired strategic and operational outcomes quicker.

Evaluating the performance and security of existing software systems to give a thorough analysis of performance and alignment to strategic outcomes. We assess system functionality, security, identifying vulnerabilities, and analyze both usage and performance patterns. We then provide recommendations for optimisation, fixes, and any necessary updates. By conducting health checks and implementing remediation measures, our customers enhance software reliability, improve user satisfaction, and ensure alignment with current security standards and operational needs.

We help our customers build and empower high-performing Data & Marketing teams. We assess team structures with key stakeholder guidance, defining roles and responsibilities, and can even support in implementing talent acquisition strategies. It also involves developing training programs and enabling tools to enhance skills and collaboration. By putting a focus on effective teams, our customers improve productivity, encourage innovation, and ensure that their technology initiatives align with strategic and employee satisfaction goals.

We also provide some of our customers with ongoing support and maintenance for their technology stacks. We can tailor these agreements to suit many levels of our customers, from segmentation, email and journey orchestration, to more strategic levels of customer experience design, or simply technology stack enhancements. By establishing a managed service agreement, our customers benefit from operational efficiencies, and focus on core strategic initiatives while relying on our expert support for their technology needs.