Elevating Customer Experience: BE8 and Salesforce Collaboration in Global Logistics

In the competitive delivery industry, maintaining top-notch services is essential for success. An international courier and express mail service, backed by a renowned logistics firm, delivers over 1.5 billion parcels annually. To enhance its services and expand its global reach, the company has been looking for a partner with high expertise in consulting and providing high quality delivery services in the South East Asia region in order to expand their excellence across the globe.

Central to this strategy is the adoption of Salesforce's Service Cloud. This robust platform empowers customer service agents and field teams with AI-driven tools, streamlining case management and job assignments. Automated work routing ensures tasks are handled efficiently, while omnichannel support enables seamless customer assistance across various platforms.