LINE SHOPPING: Elevate customer service to deliver the best customer experience in Social Commerce shopping experience through the Salesforce Service Cloud by BE8.

In today's world, social media has increasingly become an important part of our daily life, from communicating to our friends to updating current events to now a market place to purchase products and services through Social Commerce. When considering online shopping, LINE SHOPPING is one of the leading platforms that springs to mind. It combines social commerce stores in one place by linking LINE Official Account with MyShop, providing numerous features that assist brands in managing their stores systematically and efficiently.

In response to the growing trend of e-commerce, LINE SHOPPING continuously enhances its platform to ensure optimal efficiency and user-friendliness for both sellers and buyers. Emphasizing the platform's commitment to becoming an end-to-end social commerce solution, LINE Company Thailand collaboratively worked with Beryl 8 Plus, a renowned digital consulting firm, to address key challenges faced by end customers and shop owners.

By leveraging BE8’s expertise and implementing Salesforce Service Cloud, LINE SHOPPING significantly enhanced its case management capabilities, offering a comprehensive 360-degree view of customers and enabling more efficient and effective customer service across multiple channels.

The implementation of Salesforce Service Cloud facilitated real-time data access, allowing LINE SHOPPING to communicate and serve customers seamlessly through various channels, including call, email, live chat, and social media. This comprehensive approach not only increased customer satisfaction but also provided valuable insights into customer behavior and preferences, ultimately elevating the overall shopping experience on the platform.

The partnership between LINE SHOPPING and Beryl 8 Plus underscores the importance of leveraging technology to meet the evolving needs of consumers and elevate the customer experience in the digital marketplace. Through strategic collaborations and innovative solutions, businesses can stay ahead of the curve and deliver exceptional service in today's competitive landscape.